This week we were to view a multimedia program entitled The Art of Effective Communication (“the art of,"). The program presents a message that is given in three ways: by email, by voicemail, and face-to-face. Then we were to post our interpretation of each mode of communication.
Email- while reading the email I felt as if the sender was pressuring the receiver to send the information that she wanted as soon as possible. I also felt that the sender was being a littler sarcastic due to her referring to how busy the receiver has been lately. I perceived that the success or failure of her making her deadline is totally dependent on the receiver.
Voicemail- this was much better. The sender is speaker in an easy tone and normal rate. She doesn’t sound as if is having a meltdown. I can hear her sincerity in regards to bothering the receiver because he has been so busy. But, she is also letting the receiver know in a calm manner that she needs the report.
Face-to-face- this mode of communication is the best of the three. The sender is being tactful and professional communication her needs to the receiver. The receiver is able to see the sender and interact. The receiver is able to pick up on the sender’s body language and facial expression. If I were the receiver I would get the report to her immediately.
I am wary of communicating important information via email. You just don’t know how the person on the other end is going to perceive it. At least with a voicemail the receiver can get a sense of how the sender is feeling regarding the subject. Professor Stolovitch (n.d.) indicated that effective communication is influenced by:
· Spirit and attitude
· Tonality and body language
· The personality of the recipient
As noted in our resources this week, when communicating with a project team it is best to talk to them face-to-face. That way nothing can be taken out of context and there is a clear understanding of what is needed.
Laureate Education, Inc. (Producer). (n.d.). Project management and instructional design. [Video Podcast]. Retrieved from https://class.waldenu.edu/webapps/portal/frameset.jsp?tab_tab_group_id=_2_1&url=%2Fwebapps%2Fblackboard%2Fexecute%2Flauncher%3Ftype%3DCourse%26id%3D_4067415_1%26url%3D
The art of effective communication [Web]. Retrieved from http://mym.cdn.laureate-media.com/2dett4d/Walden/EDUC/6145/03/mm/aoc/index.html